Monday, July 24, 2006

Saga of the shade continues...

  1. The replacement for the broken shade in Henry's room was supposed to arrive Saturday. Today I received a suspiciously light package from FedEx.
  2. It was an empty box!!!
  3. I called customer service at the company and they told me that the service department had decided that they wanted to repair the shade, so they sent me a box to return it to them.
  4. I was never told that I was going to be receiving a box. I was told to expect a remade shade.
  5. I didn't get mad so much about them wanting to repair the shade, but the lousy communications annoyed me.
  6. When I finally figured out what I had to do with the shade and got it down from the window the box they sent was too small!
  7. Fortunately I had the old box that the shade had originally come in, so I was able to substitute it. Now I just have to wait 3-5 days for UPS to pick it up, bring me a label, and take it back from whence it came. We shall see if they screw it up or not.

6 comments:

Lumpyheadsmom said...

Why in heaven's name would they send you an empty box? What's the point of that?

Em said...

So I could take down the shade and put it into said box, then return it to HQ for repair.

Auntly H said...

I like getting boxes in the mail, but empty boxes, not so much.

When things go wrong with my pump, they send me a new pump in a box, with a padded envelope inside for the return pump. They also include a very detailed letter about what I'm supposed to do with the envelope which really is: insert old pump, seal envelope, have receptionist call DHL to pick it up (we no longer have a DHL drop box in our building). It's sort of the reverse extreme of communications from your shad company.
Good luck with the pick-up, repair and re-delivery!

Mom at Work said...

What's better than an empty box?

Almost anything, but in our case it was actual mail for a three-year old!! Little guy loved Henry's postcard. We plan on returning the correspondence, but art usually waits 'til weekends when Mommy's around.

Thanks Em!!

Lumpyheadsmom said...

I get that they meant for you to put the shade in the empty box, but I still don't get the point. Was the box special in some way (other than the not-fitting-the-shade aspect)? Do they assume you have no cardboard? Are they worried that you would send them a broken shade in an envelope?

Em said...

LHM:
The shade is 75" long, so it isn't like it would fit in an ordinary box, or as it turns out even in the one that they sent me!